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Elaboration and optimization of business processes and structures
Sometimes the basic concept needs to be reviewed and re-fitted to either the team skills and/ or the market demands and sometimes it only needs a little fine tuning to improve the whole picture a lot. To identify your needs and work out an individual solution, which results in a sustainable development improving the results of your enterprise, is our job and passion.
There is no master solution ‘according to the book’ and this is the exciting part of it. The first step for us is always to make ourselves familiar with the current operational organization, to learn about current procedures and business processes. Normally, there is always a reason why things are done as they are done. We need to know the big picture and the results to be achieved to optimize the business processes accordingly. We will not stop working on a solution until we are convinced of having found the best for YOUR business.
At the end it is important that we all agree to the suggested solution and implement it together.
Prompt, comprehensive, competent and outcome-oriented support
We are supporting you in case of challenges with Oracle Hospitality PMS products like Opera V5 and Opera Cloud including their reporting modules, data extracts, confirmation letters, guest folios, registration cards and other forms.
Furthermore, we are supporting and optimizing interfaces to central systems via Opera Exchange Interface (OXI), to the financial systems via Back Office Interface (BOF) or data extracts and to Point of Sale (POS) systems via Opera Interface Versions 8 and higher.
Even in case we did not work together on your initial installation already you are always welcome as a customer. In this case we will first review your complete system portfolio to get a clear picture of the structure and configuration. Let’s get in touch!
Comprehensive consulting from pitch to cutover
Digitalization – still a riddle wrapped up in an enigma? 25 years ago I had started to work for Micros-Fidelio in Munich. Back then the good old DOS version, “the blue system”, has been the most known and used software worldwide. SQL and Oracle databases, the “new” technology at that time, were already on their way to take over.
Today we are constantly searching for “cloud nine” and it is not unusual that we are brought back down to earth.
The market of old days with few and simple products and providers has become a jungle of opportunities. It is truly beneficial to rise to the challenge of not only looking at the well known providers, but also having a closer look at the interesting newcomers and their products before taking a decision.
There are a zillion questions to be asked, a whole lot of conditions and constraints to be considered. It is totally understandable that a hotel manager and even the IT department of a hotel group are seeking for help with these very specific projects.
This is where we come into play. We find out about your operational needs to define what a software must be able to do for you. Available solutions will be checked for how much they meet your needs and a short list will be presented. Together with you we will look at presentations and identify the best matching software also considering support and service provided.
No matter if it is about a particular part or the complete renewal of the whole software portfolio – we will be at your side from pitch to cutover.
Support on-site
Since 2020 we all know for sure that a lot of things can be done and clarified remotely and in video calls. However, special challenges need individual and creative approaches. When something is not fine, very often it is more effective to look at it on-site rather than talking at cross purposes in many emails and calls.
To analyse the situation and identify the source of the issue it is better to see the big picture and not only parts of it. It is not unusual that the root cause is found where you would have never expected it to be. To define the proper solution we also need to know about all conditions and constraints.
Working with you on-site is very beneficial, because we can not only agree to the preferred solution, but we can also directly implement the new process and monitor the results of the implementation. Necessary adjustments can be done on the spot and your team will be trained directly on the job.
Project initiation - Planning and Preparation - Execution - Controlling - Closure and Transition
It doesn’t matter if you are heading for a big change or a more or less small improvement – to achieve optimal results projects should always be planned and executed very carefully. However, there will be a number of extra tasks, which add up to the already challenging daily business.
Give it to us! We will define the scope, the single steps and tasks and present everything to you that you can easily take a decision.
We kick it off together and then we organize and plan in accordance with your operational needs and constraints. We know your challenges to make some room for extra tasks and trainings. Therefore, we are preparing everything to ensure a smooth execution.
We are working with you and your team on-site and take care of the implementation and controlling of each step. We will stay at your side as long as it takes to consolidate the new procedures in the daily operation.
After the project is completed we are still only an email or a chat away!
Specific hospitality topics and user training on hotel software
Targeted trainings for your team members are improving your service and keeping it continuously on a high level. For the attendees a training day is interesting and at the same time a nice break in the daily routine.
We are providing trainings for teams in various areas of the hotel and restaurant operation. Depending on the topic they can be held online or on-site.
User trainings on hotelsoftware are provided for Oracle Hospitality products like Opera V5 and Opera Cloud in all areas of the enterprise solution. This includes Opera Exchange Interface (OXI) for Reservation and Revenue teams, as well as Reports & Analytics (R&A) for all users using this tool for their reporting. These trainings can be provided online or on-site as well.
Tell us how we may support YOUR team!
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